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Venture Mechanics Mentor

Jacob White

Fractional Customer Success Executive / COO


I'm thrilled to be part of the dynamic world of startups, where innovation knows no bounds. With a dedicated focus on post-sales operations, support, and customer success, I am
here to provide startups with the expertise they need to flourish.

My journey spans from ground zero to post-funding stages, equipping me with insights into the complete startup lifecycle. I have a knack for helping startups craft support strategies that evolve as they grow, ensuring seamless transitions from bootstrapping to securing investments. 

As a mentor, I'm deeply invested in instilling a customer-centric mindset. I believe that a startup's most valuable asset is its customer base, and I'm here to guide founders in maximizing
returns from their hard-earned clients.

My services cater to startups at every phase. Whether you're establishing your initial support teams, integrating essential tools and processes like CRMs, or defining SLAs that set the tone
for exceptional service, I'm here to assist.

In the realm of remote work, I'm well-versed in building and managing dispersed teams while fostering a culture of innovation and collaboration. My mentorship extends to cultivating
management teams that steer startups towards success.

Let's embark on this exciting journey together, optimizing your startup's support strategies and ensuring that your customers are not just satisfied, but delighted. I look forward to contributing
to your startup's growth story!

Mentor Interests:

Customer Relationship Management (CRM) • Customer Service • Team Leadership • Strategic Planning • Management Consulting

Some of our mentors hold office hours and are available to book meetings with for members of our incubator program. If you are interested in scheduling time with our mentorship team, please use the Archie app. Apply to be a member of our incubator program to get started.

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